PlayFrank is committed to supporting a Responsible Gaming environment.
We take the issue of responsible gaming very seriously and are dedicated to providing
a responsible gaming service for all our players. We encourage you to play responsibly.
The support and dedicated responsible gaming team received GamCare Social Responsibility and Interaction training, which has been CPD certified, providing a holistic approach to the enhancement of personal skills and proficiency throughout their work.
We feel it is important that our players’ betting experience is a positive one. Working in conjunction with regulators and gambling organisations, we provide an extensive range of controls to help you play responsibly.
Whilst providing tools to help control gambling is something that we are committed to, and players who are concerned that they may intentionally avoid them should seek guidance from a responsible gambling trust such as BeGambleAware®.
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Please see below our guidelines and instructions on how to monitor your, a family member’s or a friend’s gambling to make sure that it does not become problematic in nature.
Scroll down the page or choose a title below:
Protection of Minors
It is strictly against our rules for anyone under the age of 18 to engage in gambling activity or to open an account or play on our website. It is an offense for minors to participate in gambling activity.
The Website is not designed to attract children or adolescents.
We are continually active in our efforts to track down and discourage minors
from attempting to play on our website. We realise that the internet is a
readily available resource for many, and as such, we encourage parents to
take measures to contribute to the protection of their children from underage
gambling, for example:
Do not leave children unattended near a computer or smart device when they could easily access casino or sports betting websites/applications.
Set up passwords for all gambling programs.
Do not let minors partake in any gambling activity.
Keep personal details such as username, password and deposit method details confidential.
Inform your children of the illegality of underage gambling and the potential harm of engaging in it.
Limit the amount of time your children are able to access the internet.
Pay extra attention to the content that minors are accessing via mobile devices.
Utilizing software filtering and blocking tools available, such as:
Preventing and Managing Compulsive Gambling
Net Nanny: a multi-device parental control software for filtering content
We recognise the fact that while gambling is a form of entertainment for the majority of people participating in it, a small percentage may develop a problem. We take this issue very seriously, and have implemented a number measures in order to help prevent and manage compulsive gambling (also see "How can I Restrict My Account"):
1. Our support team training requires employees to learn how to recognise problem and underage gambling, and to act accordingly once identified.
2. We implement a self-exclusion program which allows players to easily restrict or block their access to our site.
3. We implement a feature which allows players to set up a maximum deposit amount.
4. Upon request or self exclusion we will stop a player from receiving promotional
marketing materials from our Website.
5. We provide players with easy access to their deposit history at any time through the ‘My Account’ section.
6. We provide players with easy access to their Bet Summary and Casino Games history any time through the ‘My Account’ section. For full 12 months history
We urge users of our site to remember the following:
Is My Gambling Problematic?
Gambling is strictly a form of entertainment, and should in no way be used as a method to make money or pay off debts.
Gambling results are determined by chance and therefore there is no possible way to ensure winnings.
The decision to gamble should always come from your own free will and the desired outcome should always be to have fun.
Users should always make sure they know the rules of the games before playing.
Users should always be aware of the amount of time and money spent gambling.
Chasing losses is not an effective strategy and could lead to further disappointments.
Gambling activity should not be undertaken under the influence of alcohol or any other substance.
If you unsure if your, a friend’s or family member’s gambling is problematic, consider the following questions:
How Can I Restrict My Account?
Do you avoid your daily responsibilities (work, college etc.) in order to gamble?
Do you use gambling as a way to avoid dealing with issues in your everyday life?
Do you feel lost and in despair when you run out of money to gamble with?
Do you often find yourself trying to win back losses?
Have you lied or stolen for the sole purpose of getting money to gamble or pay back debts accrued from gambling?
Have you ever tried to cover up how much money or time you spend on gambling?
Do you gamble until your gambling funds have run out, then resort to spending money which was not originally intended for gambling?
Has your gambling caused you to get into debt?
Have you experienced criticism from others over your gambling activity?
Are you reluctant to use your ‘gambling money’ for anything other than gambling?
Has interest in family, friends and hobbies dwindled due to your gambling?
Do you find yourself putting gambling before family and friends?
Do you feel the urge to gamble more after arguments, frustrations or disappointments occur?
Does your gambling make you feel depressed or suicidal?
The more questions that you answered ‘yes’ to, either concerning you or a friend/family member, the more likely it is that you or they have a gambling problem that requires attention.
For a list of organisations that can provide you with support and assistance, see "How Can I Get Further Help".
To ensure you enjoy your online experience with us and stay in control of your gaming, we provide you with a range of options to assist you to gamble responsibly, as follows:
Cool Off Period
We believe that having fun whilst playing on our website is of the utmost importance,
and we are happy to help you ensure that your experience is always a positive one.
If you identify that you have difficulty controlling your gambling, please make use
of one or more of our following features:
1. Personal Limits
Decide how much you are willing to spend on a daily, weekly or monthly basis and
set a limit to enforce it.
Setting a deposit limit can be done by you from your
The daily deposit limit: will apply to each day beginning at 12:00 AM and ending at 11:59 PM.
The weekly deposit limit: will apply to each week beginning on Monday 12:00 AM and ending on Sunday at 11:59 PM.
The monthly deposit limit will apply to each calendar month beginning from the first day of the month at 12:00 AM and ending on the last of the month at 11:59 PM.
Please note that the deposit limit time periods are based on GMT.
You may also choose
to set a limit on the amount you may wager or on the losses you may incur within a day, by simply
contacting one of our trained operators via chat.
You may change the limit you set at any time. Please note that if you decide to
increase your personal limits, the new limit will be applied 24 hours following your
request. If you decide to decrease your personal limits, the change will take effect immediately.
2. Cool Off
If you wish, at any point, to take a break from the website and suspend your use of your
account, you may request one of the following cool off options:
If you wish to cool off
(if you are not logged-in you will be requested to log-in):
24 hour “cool off” period
1 week (7 days) “time out” period
1 month “time out” period
6 weeks “time out” period
During a "cool Off" period we will restrict your account on the specific requested brand only.
If you become concerned about your gambling behavior and wish to restrict
your gambling, you can request a self-exclusion period and we will close
your account(s) upon your request.
You can request self exclusion by contacting one of our trained operators via chat for the period of:
Please notice that if you choose to exclude yourself permanently, your account will be
terminated and any cashable funds in your account will be refunded to you. Please note that
if you decide to shorten or remove your self-exclusion period, it will be applied 7 days
after your request If you decide to increase the self-exclusion period, the change will
take effect immediately.
You can enter into self exclusion
by contacting one of our trained operators via chat or
phone or by clicking
(if you are not logged-in you will need to log-in in order to self-exclude).
Once you have self excluded you may extend your self-exclusion for one or more further periods
of at least 6 months.
During your self exclusion period all your accounts detected by us will be blocked
and you will not be allowed to open a new account with us during the self exclusion period.
Any new accounts you might attempt to open during your exclusion period will be blocked as
soon as detected by us. In the event that you breach your self-exclusion by opening a new
account with another brand operated by us, we shall close any such account, and may not be
liable to refund you any funds which may have been wagered or won in association with this account.
Please note that if you decide to reactivate your account(s) at the end of your
selected self-exclusion period you must notify one of our operators by calling
our customer support line to request reactivation of your account, which will be reactivated
no sooner than 24 hours after your request.
If you decide to self-exclude permanently, your account will be disabled and any
cashable funds in your account will be refunded to you.
If you choose to self-exclude we encourage you to consider self-excluding
from any other online gaming operators which you hold an account with.
We are dedicated to ensuring you will not receive promotional materials from us
during your self-exclusion period. If you wish to opt out of receiving our
promotional materials without having self-excluded, you may unsubscribe
4. Reality Check
Remind yourself how long you have been playing on our site for after a specified period of time.
When you activate the reality check function, after the specified time period a system message
will appear informing you of the amount of time you have been playing for and the amount you have
won and bet during this time. You will have the option to continue playing or to stop.
If you have been logged into the website for a period of 1 hour the reality check system message will appear.
The reality check function will not be automatically applied to all of your accounts with us and should be set
by you on each account and each device.
5. Session Time Limits
We give you the option to set a limit on the duration of your game play for each session.
If you would like to set your session limit, please contact one of our trained operators via chat.
How Can I Get Further Help?
There are many organizations that can provide support and assistance to
individuals who develop a problem with gambling. If at any time you recognize
that you cannot control your gaming behavior, and cannot enjoy our website in a safe
and responsible manner, we strongly recommend that you immediately contact one of the
following professional organizations for professional guidance:
Gambling Therapy Helpline
You can also use the following software which will stop your computer from
accessing online gambling websites: Cyber Patrol
We encourage you to PLAY RESPONSIBLY. As always our support team will be glad to answer any further questions, just click on: