We may offer bonuses and special offers from time to time (which are subject to this Bonus Policy, the Terms of Service, and any promotion-specific terms and conditions made available to you (“Promotion Terms”).
In the event of a conflict between the terms set in the Bonus Policy, the Terms of Service and/or the Promotion Terms, the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) Terms of Service.
General Terms Which relate To All Bonuses, Promotions and Special Offers
All bonuses offers are strictly limited to one: (i) per person; (ii) per household address; (iii) email address; (iv) telephone number, (v) identical payment account number (e.g. if you play with us or register with us in the United Kingdom debit card or for all other players debit card or credit card) or linked Skrill accounts; (vi) per IP address; (vii) computer (viii) mobile device (mobile or tablet); (ix) e-payment account; (x) application download and/or shared computer (by way of example only: public library, internet cafe or workplace).
You will only be able to participate in any special offers and/or bonuses offered by us if you have deposited at least £10 of real money into your player account.
We may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer.
Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.
Please note that we will not exercise this right to amend, modify or cancel any promotion, competition of special offer under this term for players who have already opted into the relevant promotion, competition or special offer, made a deposit in expectation of receipt of a bonus or otherwise commenced play in relation to the relevant promotion, competition or special offer where to do so would affect the ability of these players to:
receive or accrue the relevant bonus;
fulfil the remaining qualifying criteria for the relevant promotion, competition or special offer;
use, access or retain any bonuses already received or accrued,
except where the relevant players(s) has engaged in fraudulent or unlawful behaviour or where the amendment, modification or cancellation of the promotion is required to enable us to comply with our legal and/or regulatory obligations.
Notwithstanding anything else in this Bonus Policy or any additional terms or rules which govern the provision of any gambling promotion to players, players shall not be prevented from withdrawing:
their deposit balance,
winnings from wagers made with funds in that deposit balance; and
winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),
except where we are required to prevent such withdrawal of funds in order to comply with legal and regulatory obligations (including anti-money laundering requirements).
With respect to any bets placed on casino products, which for the avoidance of doubt includes slot games, if you have sufficient real money funds and bonus funds in your account, each bet you make on any casino product will be made up of 50% real money funds and the other 50% will be made up of bonus funds. If you place a bet where the real money funds or the bonus funds in your account is not sufficient to cover the relevant 50% of your bet, we will use the funds the rest of your bonus funds or real money funds (as applicable) which are available to bet with to cover the rest of your bet. Your winnings from any such bet placed by you, will be paid to you in proportion to the real money funds and bonus funds you have used to place such bet. All such winnings generated by bonus funds will be subject to the rest of the terms of this Bonus Policy.
By way of example only, if your player account has £4 in your real money balance and £6 in your bonus balance, if you place a bet of £10 on any casino product, your bet will be made up of £4 in real money funds and £6 in bonus funds and such bet generates a win of £30, your account will be credited with £12 to your real money balance and £18 in bonus funds to your bonus balance, with all such bonus funds winnings being subject to the terms of this Bonus Policy.
In addition, the bonuses offered by us for our casino products will be subject to the following rules:
Welcome Bonus
Welcome Bonus - 100% bonus on your first deposit up to £100 Unless otherwise stated. This bonus only applies for deposits of £20 or higher! All you need to do is just deposit the money in your PlayFrank account and you will receive this bonus!
For example:
Deposit £10 get £10, play with £20.
Deposit £25 get £25, play with £50.
The "Welcome bonus" terms & conditions:
The "Welcome Bonus" is limited to one bonus per household.
when you open new account, you have the option of not receiving the PlayFrank welcome bonus, by clicking 'later' at the end of registration process. When you choose the option of receiving the PlayFrank welcome bonus, you are subject to the bonus policy.
You must not have previously deposited on this website.
You must not have received any other welcome bonus from the website.
We or members of our corporate group operate a number of casino websites ("Aspire Websites") and you will not be eligible to receive a Welcome Bonus, if you have received a welcome bonus on any other of the Aspire Websites. For a list of Aspire click here.
The Welcome Bonus may not be used in conjunction with any other (Welcome) bonus, promotion or offer.
The Welcome Bonus must fulfill the wagering requirements within 21 days of being credited to your player account, otherwise you shall forfeit the Welcome Bonus and any winnings generated by such bonus.
Wagering Requirement: The Welcome Bonus must be wagered a minimum of 35 times the sum of your Welcome Bonus granted before cashing out the Welcome Bonus and any winnings generated by the Welcome Bonus
For example:
Deposit £10 get £10, wager is £350 to cash out.
Deposit £20 get £20, wager is £700 to cash out.
As a result of technical reasons and/or our obligations under applicable law and/or regulation, you may not receive a Welcome Bonus and you may need to personally request it. If you have not received your automatic Welcome Bonus after making the required real money deposit, please contact our support team. This can be done online while you are playing (click the "online support" button), or by emailing us at . Just remember to state your username.
Extra/bonus Spins
All extra/bonus spins credited to your player account must be used within 1 day from when the extra/bonus spins are credited to your player account. Unused extra/bonus spins will be removed from the player account thereafter.
Winnings generated by the extra/bonus spins are granted in the form of bonus funds and such must be wagered 50 times before any winnings relating to such are cashed out
Unless otherwise stated in the Promotion Terms and/or in this Bonus Policy, any and all bonus(es) generated by the extra/bonus spins shall be subject to the standard bonus policy detailed hereby.
Extra/bonus spins winnings are granted only after you have finished playing all of your extra/bonus spins which generated such winnings
Winnings received through the use of a extra/bonus spins shall not exceed £100. Any winnings generated by the extra/bonus spins which exceeds the £100 maximum, shall be forfeited by you . Only the maximum winnings of £100 can be withdrawn by you subject to the terms specified in the Bonus Policy. Players, who must deposit real money funds in order to receive extra/bonus spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering the deposit amount will lose the extra/bonus spins generated from the relevant deposit or if used, any winnings earned from the extra/bonus spins.
Restrictions Regarding Casino Bonuses
Unless otherwise stated in this Bonus Policy, the Promotion Terms, competition or special offer, all bonuses and any winnings generated by such bonuses may only be cashed out after you have made at least one real money deposit and you have wagered at least 35 times the bonus received – for example you must wager £350 before cashing out if you have received a bonus of £10.
Wagering on different casino games will contribute differently towards your wagering requirements. Please see here to find out how wagering on different casino games contributes to the wagering requirements.
Only wagers made from your bonus balance, will contribute to the fulfillment of the wagering requirements.
Equal, zero or low margin bets or hedge betting will not contribute towards any wagering requirements. For example, betting on black or red on Roulette or covering more than 25 of the 37 numbers on the table.
Deposits made to generate a bonus may be withdrawn before the wagering requirements have been fulfilled. However, if this occurs, the relevant bonus and its associated winnings will be removed from the player’s account. Players must contact support in order to withdraw their deposit which has generated the bonus.
Winnings received through the use of a bonus where no deposit is required to generate such bonus shall not exceed £100. Any winnings which are made with such bonus which exceeds the £100 maximum, shall be forfeited by you . Only the maximum winnings of £100 can be withdrawn by you subject to the terms specified in the Bonus Policy.
Winnings received through the use of the bonus, where no deposit is required to generate such bonus and as such must be wagered 50 times before any winnings relating to such are cashed out.
The use of bonus funds purely to progress through the bonus stages is prohibited. This includes but is not limited to games such as The Wish Master, Cloud Quest, Tower Quest, Pearls of India - can result in the winnings being voided. For example (but not limited to), playing Netent’s “The Wish Master” with an active bonus, activating 3 “wishes” to then leave the game and come back and collect the feature payout once the Bonus is gone.
When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 - or equivalent in the local currency - or £0,50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill and placed single bets equal to or greater than £2,50 of the bonus amount before the wagering requirements for the bonus have been met.
Additional Bonuses
(i) Daily Bonuses: All daily bonus winnings are capped at £200 maximum unless otherwise stated.
(ii) Deposit Match Up Bonus: Unless stated otherwise, this bonus only applies the 1st deposit made by a player on a single day.
(iii) Cash Back Bonus:
Cash back bonuses are a percentage of house winnings which are then paid to a player
Cash back bonuses are only paid once a promotion has ended.
Cash back bonuses that require a deposit, are paid up to the total of deposits made, and cannot exceed £200.
Cash back bonuses that do not require a deposit, cannot exceed £200.
(iv) Bonus Codes: If a bonus code is not correctly entered during the required deposit (iv) transaction, you will not be eligible for the bonus associated with that bonus code.
Unless stated otherwise, all promotions run for 24hrs (7am -7am GMT).
Game winnings from “free spin” or “bonus” features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.
No promotional or other type of bonus will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cash out has been either processed or cancelled and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the player’s players account.
Other requirements may be set, according to the type of bonuses. All bonuses and any money won from that bonus will be erased from the players account after 21 days of inactivity. This only applies to players with a remaining bonus balance.
We may remove a bonus and any associated winnings generated by the bonus, if we have we have reasonable grounds to believe that you have engaged and/or are engaging in any of the following practices with respect to a bonus:
(i) if you have qualified to receive a bonus (including without limitation a deposit related bonus) and any single bet which you make with respect to such bonus exceeds 15% of your initial deposit amount used to generate such bonus .
(ii) if you place a single bet equal to or greater than £4 or £0,50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met.
(iii) if you deposit with Skrill and place single bets equal to or greater than £2,50 of the bonus amount before the wagering requirements for the bonus have been met.
(iv) Irregular play and bonus and promotional abuse
selecting and/or opting in to a bonus or promotion and placing a single bet in excess of 15% of the value of the deposited amount until such time as the wagering requirements for the bonus have been met unless otherwise stated. For example, if you deposited £200, then the maximum bet that can be placed is £30. This rule not apply if the bet size is less than £4;
delayed winnings, for example, "free spin" or "bonus" features initiated with bonus or cash funds, then you step out of the free bonus or bonus round, and then you complete such free bonus or round at a later time for example, after the bonus has been wagered;
State Game Abuse: where you use the bonus funds to purely to progress through the bonus stages and then prior to completing the final bonus stages, you release or forfeit the bonus funds and then complete the final bonus stages with a real money bet. This includes, but is not limited to, those listed as 0% contribution in the wagering table contributions table.
Depositing funds to receive free/extra/bonus spins, and then wagering your deposit just over 1 time your deposit value, initiating a withdrawal and then before withdrawing you cancel the bonus.
We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, deem to be Prohibited Promotional Play as detailed above, we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion or bonus and winnings deriving therefrom.
Your player account is made up of both real money funds and bonus funds. Your bonus funds are the total of bonus funds that have not yet met the wagering requirement as well as any winnings associated with such bonus funds. Your real money funds s are those real money funds that you have deposited and any winnings derived from such. Real money funds can be: (i) used in any applicable game; and (ii) withdrawn at any time in accordance with the Cashout Policy and this Bonus Policy.
If you place a wager using only your bonus funds, and win, you will receive, depending on your chosen account currency, up to a maximum of £500 in winnings. If your winnings exceed £500 you will only receive £500. This bullet point shall not apply to: (i) any winnings received through the use of a free/extra/bonus spins where the relevant cap on winnings can be found in the Free/extra/bonus Spins Section above; and (ii) any winnings received through the use of a bonus where no deposit is required to generate such bonus and the relevant cap on winnings can be found in the Restrictions Regarding Casino Bonuses Section above.
Your Ability To Remove A Bonus From Your Bonus Balance
You are entitled to remove a bonus from your player account, if no game play has taken place with respect to such bonus. You can remove such bonus by removing manually it within “My Account”, or, by contacting our support team.
PlayFrank is committed to "CARE" - Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 00am CET. Please do not hesitate to contact the PlayFrank team. Just click on Contact Us.
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