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Bonus terms & conditions

  1. Terms and conditions for all bonuses

    1. This Bonus Policy applies to all kind of bonuses, promotions and benefits ("Bonuses") granted to you in excess of the actual deposit made by you.
    2. Specific Bonuses may contain additional terms and conditions which you are required to adhere to in order to be eligible to receive the Bonuses, use them and cash them out.
    3. Only one Bonus offer is allowed per person, account, address, computer and IP address. PlayFrank reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account apart from the original deposit amount, to the extent that it was not lost, less any administrative fees and bank charges.
    4. Only one Bonus can be active at any one time. This means that you cannot have any funds in your bonus balance when claiming a new bonus.
    5. Players or groups of players who are found to use proxy services or a VPN will be excluded from the offer and may result in a permanent ban from any other offers with PlayFrank.
    6. Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses, Free Money Bonuses or Bonus Spins unless otherwise stated: Bangladesh, Kazakhstan, Malaysia, Mongolia, Nigeria, Philippines, Republic of Moldova, Russia, Vietnam.
    7. The receiver of any Bonus and the winnings generated from it shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus and the winnings generated from it. The minimum deposit for any deposit bonus is €20 (or equivalent amount in other currencies) 
    8. PlayFrank reserves the right to alter these terms and conditions, cancel, modify or suspend any Bonus at any time and without prior notice.
    9. In the event that PlayFrank believes you are abusing or attempting to abuse a Bonus, or are likely to benefit through abuse or lack of good faith, then PlayFrank may, at its sole discretion, deny, withhold or withdraw from you any Bonus, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.
    10. Without derogating from the above, any player found to have his/her wagering requirements completed via low-risk betting on any form of Roulette, Baccarat, Craps, Blackjack and/or slots games will not be allowed to include this amount towards the relevant wagering requirements.
    11. Without derogating from the above, delaying any game round in any game, including Bonus Spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having Bonus Spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
    12. Unfortunately, a limited few make it a habit to abuse our bonus offers and this forces us to have the above clauses in place. Regular players rarely risk breaking these clauses by mistake; you have to have a fraudulent ambition from the beginning in order to cross the line. We assess each breach of our rules individually and we retain the right, if we determine the breach to be of a fraudulent nature, to either reset the account balance to what it was prior to the first breach of the terms and conditions or discard the withdrawal in its entirety. In case reoccurring breaches by one and the same player we retain the right to void all activity and refund the original deposit to the player.
    13. All bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.
    14. Deposits made via Neteller and Skrill and not eligible for any deposit bonuses.
  2. Bonus mechanism

    1. Your qualifying deposit amount, Bonus and any winnings generated from both (together constituting the "Bonus Balance") are locked until the wagering requirements are met, the Bonus expires or forfeited. Once the wagering requirements are met, the Bonus Balance will be converted to real money balance. If the Bonus expires or is forfeited, then the Bonus Balance and winnings will be forfeited, and only remaining deposit amount will be credited to your real money balance.
    2. All bets placed when there is an active Bonus will be deducted from the Bonus Balance, first from your Bonus amount and then from the remainder of the Deposit Balance.If a bet is larger than the Bonus Balance, the remaining required amount to place the bet will automatically be taken from your real money balance to complete the bet. The bet will still be considered a bonus bet.
    3. You can forfeit any active Bonus, in which case the Bonus Balance will be forfeited and any remaining deposit amount within the Bonus Balance will be credited to your real money balance.
    4. In the event a Bonus is not credited after a qualified deposit has been made, please contact customer support at support@playfrank.com or via live chat before placing any bets. If you do not wait for the Bonus to be set up before placing a wager, PlayFrank reserves the right not to grant the Bonus.
    5. Deposit bonus spins campaigns are valid after the Welcome Offer is claimed.
  3. Wagering Requirements

    1. All Bonuses (unless otherwise specified) need to be wagered 35 (thirty-five) times the sum of the received bonus and the deposit amount before the Bonus Balance can be converted to your real money balance.
    2. All Bonus Spins winnings (unless otherwise specified) need to be wagered 40 (forty) times before the Bonus Balance can be converted to your real money balance.
    3. All Free money bonuses (unless otherwise specified) need to be wagered 40 (forty) times the before the Bonus Balance can be converted to your real money balance.
    4. The wagering requirement must be met in full within 7 days of the Bonus being credited to your Bonus Balance unless otherwise stated, after this period the Bonus Balance will expire.
    5. Until the play through requirements have been met, the maximum bet that can be placed is €5 (or equivalent amount in other currencies). If you place a bonus money bet higher than the allowed limit (betting options included), your bet will not count towards your wagering requirements. Betting over the limit can be considered bonus abuse. In case of (bonus) abuse we hold the right to discard your withdraw.
    6. This rule also applies when using any double up/gamble feature in any game. In case of a breach of this rule, you agree that your Bonus Balance will be forfeited, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.
    7. It’s not possible to play Jackpot games with bonuses.
    8. Please note that different games contribute a different percentage towards the wagering requirements:

      • Video Slots - 100%*
      • All games under the "classic slots"- 50%*
      • All Tables games, Video Poker, Other games, Jackpot Games and Live Casino - 0%

        The following Video Slots will be excluded from playing with bonus balance:

      • The Wishmaster, Big Bad Wolf, Dead or Alive, Kings of Chicago, Devil's Delight™,Champion of the Track, Robin Hood, Tower Quest, Scrooge, Castle Builder, Castle Builder II, Tomb Raider Secret of the Sword, Beautiful Bones, Cool Buck, Stardust, Peek-a-Boo, Untamed Crowned Eagle, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Forsaken Kingdom, Dragon’s Myth.
  4. Bonus spins

    PlayFrank may offer Bonus Spins related promotional bonuses across specified video slots. A Bonus Spins bonus is where we, the casino, give you the player X amount of game plays on certain Video Slots. The coin and line value per spin will be pre-defined and you will not be able to change it during the Free Spin process. 

    1. All Bonus Spins winnings (unless otherwise specified) need to be wagered 40 (forty) times before the Bonus Balance can be converted to your real money balance.
    2. Any Bonus Spins originating from a campaign are available for 3 days, unless otherwise stated.
    3. All Bonus Spin bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.
    4. PlayFrank can offer two types of Bonus Spins: 
      1. No deposit: when no deposit is needed to claim the Bonus Spins. Winnings from this type of offer are capped to a maximum withdrawal of €100 (or currency equivalent). Any balance exceeding this amount will be removed from the account.
      2. Deposit needed: when you are required to deposit before you can claim the advertised Bonus Spins. The deposit required will vary and you should read the terms on the promotional offer. If not otherwise stated, €20 (or currency equivalent) is the default minimum to claim “deposit needed” Bonus Spins. The deposit also needs to be wagered 1 x before any withdrawal can be made resulting from the Bonus Spins.
  5. Free money bonuses

    1. These terms are general for any Free Money Bonuses promotion offered. Terms can vary from promotion to promotion. Unless nothing else is stated these rules apply.
    2. Wagering requirements for Free Money Bonuses are 40 times the amount won unless other specified.
    3. Any Free Money offer is valid for 3 days from and must be used within this time frame.
    4. Restricted countries for Free Money offers vary from campaign to campaign. Please make sure to check that you are eligible for any promotion before partaking. Playing from an IP from any restricted country is also prohibited.
    5. Max win/withdrawal of a Free Money promotion and subsequent wagering is 15 times the amount given. Any amount above that will be removed from the account when a player requests a withdrawal.
    6. PlayFrank reserves the right to cancel, change or decline any free cash reward at any time without prior notice.

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