Version Number 4.9, last Updated 24th May 2018
Self-exclusion - If you feel that you may have lost control of your gambling, we provide a self-exclusion facility which can be activated by contacting email@example.com. Self-exclusion will happen within 24 hours from the moment we receive your request for self-exclusion from gambling. You must clearly state why you want to self-exclude and for what period, which may be no less than 6 months. Note that self-exclusion is for individuals that experience problems with gambling. Therefore, by enforcing self-exclusion you acknowledge that you may have a problem and exhibit vulnerability to gambling.
Your account will remain closed for a minimum period of 6 months and cannot be reactivated during this period. Also, as per our licence obligations you will be automatically excluded from other websites managed or operated by us on which you have registered. This will occur no later than 5 working days after your initial self-exclusion request has been received by us. Any funds remaining in any of your other accounts, which you may be holding on other websites operated or managed by Us, shall be immediately returned to You, with an applied deduction equivalent to the transaction processing fees and all such accounts will be closed due to your self-exclusion.
If you request not to be self-excluded on other websites managed by us, a reason for this demand must equally be provided.
Your account will remain closed after the end of the self-exclusion period unless you yourself take positive action to resume gambling by contacting us at firstname.lastname@example.org. For additional information regarding self-exclusion and player protection, please visit our Responsible Gaming section.
We will use our reasonable endeavours to ensure compliance with your self-exclusion.
Should you self-exclude from at least one of the websites managed and operated by us and afterwards, during the applicable self-exclusion period, succeed in opening an account, all of your bets shall be voided by us and all of your deposits will be returned to You, with an applied deduction equivalent of the transaction processing fees. This will occur immediately upon detection and You agree to waive any and all claims relating to the respective amounts. We may, in certain events of Self-exclusion, contact you in order to transfer your outstanding funds from your player account. We may ask you to provide account details or payment method details (such as bank account details or other applicable methods) in order to perform the refund; Kindly make sure that all account details, such as email address, full name, etc. are accurate at all times.
We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page.
To be able to access your player account after your period of Self-exclusion ends you will need to send an email to email@example.com.
We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations:
Yes we do, and it is for security reasons only as you can read below. As part of our Security and KYC (Know Your Customer) Procedure, we require standard verification documents. We kindly ask you to provide us with the following documents:
Bank transfer (screenshot/copy of bank statement):
E-wallet (Skrill, Neteller, etc.):
account details clearly visible
Send all documents in an email to firstname.lastname@example.org:
UK license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Proceeds of Crime Act (POCA) and Terrorism Act and/or The Money Laundering, Terrorist Financing and Transfer of Funds Regulations. The processing of player data is in line with the EU General Data Protection Regulation 2016/679.
You can check your progress on the 'Bonus' page.
This is made very easy with PlayFrank.com as we list all bonuses available to you when you make a deposit on the 'Deposit' page. If you have a choice between several bonuses, simply select the one you prefer from the list! You can also check our 'Rewards' page and 'Promotions' page for available bonuses.
And don't forget about the Tracks, where Weekly Deposit Bonuses and Bonus Spins will become available.
Simply click the 'Join Now' button, available in the header of any playfrank.com page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any page using your username and password.
We understand that you want your winnings fast! We'll get your withdrawal processed after 24 hours, subject to providing any information we require in accordance with our terms and conditions.
Depending on your withdrawal method it can take up to 3/5 working days before the withdrawal will be in your bank account.
It's also possible to check the 'Transaction History' for the status of your withdrawal: Approved Pending for approval Rolled back Processed
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