Version Number 5.1, last Updated 29 of April 2019
The website is operated and managed by EveryMatrix Software Ltd., a company bearing registration number C51832, and having its registered address at Level 3, St. Julian’s Business Centre, Triq Elija Zammit, St. Julian’s, STJ 3155, Malta. EveryMatrix Software Ltd. is licensed and regulated by virtue of a Combined Remote Operating License number 000-039383-R-319384 issued on the 1st November 2014 by the United Kingdom Gambling Commission.
Payments are processed by MoneyMatrix Ltd, on behalf of EveryMatrix Ltd. MoneyMatrix Ltd was incorporated under the laws of Malta, bearing company registration number C64593 and having its registered address at Level 3, St. Julian’s Business Centre, Triq Elija Zammit, St. Julian’s, STJ 3155, Malta.
Self-exclusion - If you feel that you may have lost control of your gambling, we provide a self-exclusion facility which can be activated by contacting email@example.com. Self-exclusion will happen within 24 hours from the moment we receive your request for self-exclusion from gambling. You must clearly state why you want to self-exclude and for what period, which may be no less than 6 months. Note that self-exclusion is for individuals that experience problems with gambling. Therefore, by enforcing self-exclusion you acknowledge that you may have a problem and exhibit vulnerability to gambling.
Your account will remain closed for a minimum period of 6 months and cannot be reactivated during this period. Also, as per our licence obligations you will be automatically excluded from other websites managed or operated by us on which you have registered. This will occur no later than 5 working days after your initial self-exclusion request has been received by us. Any funds remaining in any of your other accounts, which you may be holding on other websites operated or managed by Us, shall be immediately returned to You, with an applied deduction equivalent to the transaction processing fees and all such accounts will be closed due to your self-exclusion.
If you request not to be self-excluded on other websites managed by us, a reason for this demand must equally be provided.
Your account will remain closed after the end of the self-exclusion period unless you yourself take positive action to resume gambling by contacting us at firstname.lastname@example.org. For additional information regarding self-exclusion and player protection, please visit our Responsible Gaming section.
We will use our reasonable endeavours to ensure compliance with your self-exclusion.
Should you self-exclude from at least one of the websites managed and operated by us and afterwards, during the applicable self-exclusion period, succeed in opening an account, all of your bets shall be voided by us and all of your deposits will be returned to You, with an applied deduction equivalent of the transaction processing fees. This will occur immediately upon detection and You agree to waive any and all claims relating to the respective amounts. We may, in certain events of Self-exclusion, contact you in order to transfer your outstanding funds from your player account. We may ask you to provide account details or payment method details (such as bank account details or other applicable methods) in order to perform the refund; Kindly make sure that all account details, such as email address, full name, etc. are accurate at all times.
We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page.
To be able to access your player account after your period of Self-exclusion ends you will need to send an email to email@example.com.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit https://www.gamstop.co.uk.
We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations: