Cookie Policy

  1. Cookie notice

    You should be aware that when you access or use our content, products and services, we may collect information from your devices through the use of cookies.

    Cookies perform various different functions, and the purpose of this policy is to give you a clearer understanding of what cookies are, why we use cookies, which cookies we use, how you can control the use of cookies.

    Insofar as those cookies are not strictly necessary for the functioning of the Website and the provision of our services, we will ask you to consent to our use of cookies when you first visit our website.

    Except as otherwise stated in this policy, the Privacy Policy will apply to our processing of the data that we collect via cookies.

  2. About cookies

    Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. This information might be about you, your preferences or your device and is mostly used to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively. Your browser makes cookies available each time you visit our websites.

    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

    Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For info on how to manage cookies please see section 3.

  3. Cookies used on our website

    We use both session cookies and persistent cookies to perform various functions across our sites. Session cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Persistent cookies will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user. These cookies can be used to help websites remember you as a returning visitor and may hold data such as login details, contact information and account numbers, so that you don’t have to type them in every time you use the site.

    Some cookies are placed by the website operator. They are called first party cookies. Cookies may also be placed on your device by a party other than the website operator, our service providers. Such cookies are known as third party cookies.

    While there are many different uses for cookies, the cookies we may use all fall into one of the following main categories.

    1. STRICTLY NECESSARY COOKIES

      These cookies are strictly necessary for our website to operate. They are used to provide content to you, as a user, and to provide products and services that you have requested.

      Such cookies are essential to help your device download or stream information so that you can navigate around our websites and use its features. They are used to maintain a logged-in status for a user between pages or to maintain an anonymous user session by the server.

      They do not store any personally identifiable information and without them the website doesn't work, for this reason they can’t be disabled.

      categories. Please click on each link for further information on each cookie or third party host.

    2. FUNCTIONAL COOKIES

      These cookies are used to recognise you when you return to our websites and allow us to remember the choices you make and to enable us to provide improved features. They also enhance the functionality of our websites. Functional cookies record information about choices you've made (such as language preference) and allow us to provide more personal features.

      They may be set by us or by third party providers whose services we have added to our pages.

      If you do not allow these cookies, then some or all of these services may not function properly.

    3. PERFORMANCE COOKIES

      These cookies are used to collect information on website usage. While these cookies do not identify you personally while you are not logged in, they will collect your browser information and anonymised data and are used to provide aggregated statistics on visitors to our websites. These statistics are used for internal purposes to help us to test and improve the performance of our websites, providing a better user experience. In certain cases, some of these cookies are managed by third parties. These third parties are not capable of using these cookies for any purpose other than those outlined above and they are unable to identify with these cookies.

      If you do not allow these cookies on our website, we will not be able to monitor its performance.

    4. TARGETING COOKIES

      These cookies record your visit to our website, the pages you have visited and the products you have selected. We will use this information to make our website and the advertising displayed more relevant to your interests. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. Targeting cookies are also used to collect information about browser habits to target website content and to target advertising; to provide advertisers with information on your visit so that they can present you with adverts that you may be interested in; to deliver content and marketing communications tailored to your interests based on information from your visit; limit the number of times you see an advertisement; help measure the effectiveness of an advertising campaign.

      They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

    5. FRAUD PREVENTION

      These cookies store information which helps us stop fraudulent use of the Website.

  4. Managing cookies

    You can accept or reject cookies in different ways, for example by changing your browser setting or by clearing existing cookie.

    Please be aware that if you adjust your cookie settings via your web browser then, unless you delete or block each cookie individually, the changes will apply to all websites that you visit - not just our websites. You will also need to adjust your cookies on a browser-by-browser basis.

    Please also note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website. For example, if your browser is set to disable session cookies, you won't be able to log on to your account.

    Find out how to manage cookies on popular browsers:

    To find information relating to other browsers, visit the browser developer's website.

    To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

    To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

    Details of how we protect your privacy are set out in our Privacy Policy.

PlayFrank Customer Support
Are you looking for:
  1. You can check your progress on the 'Bonus' page.

  2. This is made very easy with PlayFrank.com as we list all bonuses available to you when you make a deposit on the 'Deposit' page. If you have a choice between several bonuses, simply select the one you prefer from the list! You can also check our 'Rewards' page and 'Promotions' page for available bonuses.

    And don't forget about the Tracks, where Weekly Deposit Bonuses and Bonus Spins will become available.

  3. Simply click the 'Join Now' button, available in the header of any playfrank.com page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any page using your username and password.

  4. We understand that you want your winnings fast! We'll get your withdrawal processed after 24 hours, subject to providing any information we require in accordance with our terms and conditions.

    Depending on your withdrawal method it can take up to 3/5 working days before the withdrawal will be in your bank account.

    It's also possible to check the 'Transaction History' for the status of your withdrawal: Approved Pending for approval Rolled back Processed

  5. Yes we do, and it is for security reasons only as you can read below. As part of our Security and KYC (Know Your Customer) Procedure, we require standard verification documents. We kindly ask you to provide us with the following documents:

    We kindly ask you to provide us with your personal documents.

    1. Personal identification:
    • Passport OR
    • Driver's license (front and back) OR
    • National identification card (front and back)
    1. Address verification (issued within the last 3 months):
    • Utility bill (such as a water or electricity bill) OR
    • A bank statement that has your address on it OR
    • Latest Tax bill
    1. Proof of payment (depending on the method you use): Credit card:
    • copy front and back
    • first 6 and last 4 digits visible
    • CVC code covered
    • signature visible

    Bank transfer (screenshot/copy of bank statement):

    • account holder's name
    • bank account number
    • transaction you've made to us

    E-wallet (Skrill, Neteller, etc.):

    • screenshot of e-wallet account profile page
    • account details clearly visible

    Send all documents in an email to support@playfrank.com:

    • total e-mail size should not exceed 3mb.
    • all required information must be clearly visible (all 4 corners visible)

    MGA/ Curacao license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Prevention of Money Laundering Act and the Prevention of Money Laundering and Funding of Terrorism Regulations . The processing of player data is in line with the EU General Data Protection Regulation 2016/679.

    UK license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Proceeds of Crime Act (POCA) and Terrorism Act and/or The Money Laundering, Terrorist Financing and Transfer of Funds Regulations. The processing of player data is in line with the EU General Data Protection Regulation 2016/679.

For answers to common questions, check our Friendly Asked Questions page.Go to Live Chat
Customer support is online

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Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.

For more information vist our Cookie Policy


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