About PlayFrank Online Casino

About us

With our passion of gaming we created a unique environment for you to come in, stick around and get rewarded for your love of gaming.

Whether it’s Slots, Roulette or Live games or whether it’s on desktop, tablet or mobile, we keep our eye on the ball! And make sure you’ll get the best of the games on the market. If you’re feeling all James Bond, why not play on Live Casino where you can find all the top tables games managed by some croupiers who look like they could have been in the cast of Baywatch. You know: friendly, polite, helpful…

We're constantly adding new games, coming up with cool personalised rewards for you to play and setting you challenges that will test your luck and skill on various games.

Licensing

The MGA website is operated and managed by EveryMatrix Ltd, a company bearing registration number C44411, and having its registered address at Level 3, St. Julian's Business Centre, Triq Elija Zammit, St. Julian's, STJ 3155, Malta. EveryMatrix Ltd. is licensed and regulated under MGA/B2C/163/2008 license issued on the 01st of August 2018 by the Malta Gaming Authority (www.MGA.org.mt) to provide casino games content on this website.

Payments are processed by MoneyMatrix Ltd, on behalf of EveryMatrix Ltd. MoneyMatrix Ltd was incorporated under the laws of Malta, bearing company registration number C64593 and having its registered address at Level 3, St. Julian's Business Centre, Triq Elija Zammit, St. Julian's, STJ 3155, Malta.

Gambling can be addictive

PlayFrank Customer Support
Are you looking for:
  1. Yes we do, and it is for security reasons only as you can read below. As part of our Security and KYC (Know Your Customer) Procedure, we require standard verification documents. We kindly ask you to provide us with the following documents:

    We kindly ask you to provide us with your personal documents.

    1. Personal identification:
    • Passport OR
    • Driver's license (front and back) OR
    • National identification card (front and back)
    1. Address verification (issued within the last 3 months):
    • Utility bill (such as a water or electricity bill) OR
    • A bank statement that has your address on it OR
    • Latest Tax bill
    1. Proof of payment (depending on the method you use): Credit card:
    • copy front and back
    • first 6 and last 4 digits visible
    • CVC code covered
    • signature visible

    Bank transfer (screenshot/copy of bank statement):

    • account holder's name
    • bank account number
    • transaction you've made to us

    E-wallet (Skrill, Neteller, etc.):

    • screenshot of e-wallet account profile page
    • account details clearly visible

    Send all documents in an email to support@playfrank.com:

    • total e-mail size should not exceed 3mb.
    • all required information must be clearly visible (all 4 corners visible)

    MGA/ Curacao license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Prevention of Money Laundering Act and the Prevention of Money Laundering and Funding of Terrorism Regulations . The processing of player data is in line with the EU General Data Protection Regulation 2016/679.

    UK license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Proceeds of Crime Act (POCA) and Terrorism Act and/or The Money Laundering, Terrorist Financing and Transfer of Funds Regulations. The processing of player data is in line with the EU General Data Protection Regulation 2016/679.

  2. You can check your progress on the 'Bonus' page.

  3. This is made very easy with PlayFrank.com as we list all bonuses available to you when you make a deposit on the 'Deposit' page. If you have a choice between several bonuses, simply select the one you prefer from the list! You can also check our 'Rewards' page and 'Promotions' page for available bonuses.

    And don't forget about the Tracks, where Weekly Deposit Bonuses and Bonus Spins will become available.

  4. Simply click the 'Join Now' button, available in the header of any playfrank.com page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any page using your username and password.

  5. We understand that you want your winnings fast! We'll get your withdrawal processed after 24 hours, subject to providing any information we require in accordance with our terms and conditions.

    Depending on your withdrawal method it can take up to 3/5 working days before the withdrawal will be in your bank account.

    It's also possible to check the 'Transaction History' for the status of your withdrawal:

    • Approved
    • Pending for approval
    • Rolled back
    • Processed
For quick anwers to the most common questions check our Friendly Asked Questions page; click here.Go to Live Chat
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