PlayFrank Online Casino

Welcome Package

€300 Bonus
+

200 Free Spins

Create Account
New players only. Min deposit €20. bonuses to a max of €300 + 200
bonus spins. Wagering bonus(+deposit) 35x. Wagering bonus spins 40x.
Bonus T&C apply.

Total jackpot

€275,104Check our jackpot games NOW!

Welcome package
€300 + 200 Free Spins
This is how it works

First Deposit

You get a 100% Bonus up to €100 and we add 50 Starburst free spins to your account.
Deposit €100 and play with €200 + 50 Free Spins.

Second Deposit

Get a 50% bonus and 50 Starburst free spins on your second deposit.
Deposit €400 and play with €600 + 50 Free Spins.

Third Deposit

To top it off, you'll get 100 free spins on Starburst on your third deposit.
The 100 free spins will be credited instantly.

Go get it

What better way to start your PlayFrank experience? Register within seconds and let’s get the adventure started.
Every day a new challengeBeat the ReelsBeat the Reels

Give it a go!

  • Up to three fresh new challenges available every 24 hours
  • Quick and easy-to-find from the homepage
  • Rewards are instantly awarded and ready to be used
Join now
Get daily free spins simply from playing

Tracks, get rewarded!

  • Play your favourite games
  • Start at the Base Track & level up just by playing
  • Keep tabs on your progress by checking the Track icon
  • Level up to see more Tracks becoming available
  • Simply switch Tracks if you’re in the mood for a different kind of Reward
Join now
Unlock free spins on the Spins Track
Get more bonuses on the Bonus Track
Unlock Daily Challenges
Friendly Asked Questions
Q.
How do I open a PlayFrank account?
A.
Click on "Join now" to create a PlayFrank account. Just choose a username, enter your details when prompted and you’re ready to go. Once that's out of the way, it's adventure time. So buckle up because this is going to be one hell of a ride!
Q.
How can I withdraw my winning?
A.
To withdraw your winnings: Log in and click on "Withdraw" in the left-hand menu. We’ll process all requested withdrawals after 24 hours to make sure you can enjoy your winnings as fast and easy as you won it.
Q.
How do I claim the Welcome Package?
A.
Claim the Welcome Package when you make your first deposit to add a new dimension to your PlayFrank adventure. Log in, click on “Deposit” in the left-hand menu and select your bonus. The bonus is like a yoyo, loop it around your finger, spin it out and reel it in.
Q.
Need some help?
A.
We’re here to help you out all day and all night. Our Live Support Agents are real miracle workers 24/7 available and deal with your request in the language of your choice. Click on Live Chat below or send an email to support@playfrank.com.
"The best customer service in the industry…"
Jimmy_123
"Most fun I ever had"
ClareOnline
Players trust and love our top-rated online casino
PlayFrank Customer Support
Are you looking for:
  1. You can check your progress on the 'Bonus' page.

  2. This is made very easy with PlayFrank.com as we list all bonuses available to you when you make a deposit on the 'Deposit' page. If you have a choice between several bonuses, simply select the one you prefer from the list! You can also check our 'Rewards' page and 'Promotions' page for available bonuses.

    And don't forget about the Tracks, where Weekly Deposit Bonuses and Bonus Spins will become available.

  3. Simply click the 'Join Now' button, available in the header of any playfrank.com page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any page using your username and password.

  4. We understand that you want your winnings fast! We'll get your withdrawal processed after 24 hours, subject to providing any information we require in accordance with our terms and conditions.

    Depending on your withdrawal method it can take up to 3/5 working days before the withdrawal will be in your bank account.

    It's also possible to check the 'Transaction History' for the status of your withdrawal: Approved Pending for approval Rolled back Processed

  5. Yes we do, and it is for security reasons only as you can read below. As part of our Security and KYC (Know Your Customer) Procedure, we require standard verification documents. We kindly ask you to provide us with the following documents:

    We kindly ask you to provide us with your personal documents.

    1. Personal identification:
    • Passport OR
    • Driver's license (front and back) OR
    • National identification card (front and back)
    1. Address verification (issued within the last 3 months):
    • Utility bill (such as a water or electricity bill) OR
    • A bank statement that has your address on it OR
    • Latest Tax bill
    1. Proof of payment (depending on the method you use): Credit card:
    • copy front and back
    • first 6 and last 4 digits visible
    • CVC code covered
    • signature visible

    Bank transfer (screenshot/copy of bank statement):

    • account holder's name
    • bank account number
    • transaction you've made to us

    E-wallet (Skrill, Neteller, etc.):

    • screenshot of e-wallet account profile page
    • account details clearly visible

    Send all documents in an email to support@playfrank.com:

    • total e-mail size should not exceed 3mb.
    • all required information must be clearly visible (all 4 corners visible)

    MGA/ Curacao license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Prevention of Money Laundering Act and the Prevention of Money Laundering and Funding of Terrorism Regulations . The processing of player data is in line with the EU General Data Protection Regulation 2016/679.

    UK license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Proceeds of Crime Act (POCA) and Terrorism Act and/or The Money Laundering, Terrorist Financing and Transfer of Funds Regulations. The processing of player data is in line with the EU General Data Protection Regulation 2016/679.

For quick anwers to the most common questions check our Friendly Asked Questions page; click here.Go to Live Chat
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