Yes we do, and it is for security reasons only as you can read below. As part of our Security and KYC (Know Your Customer) Procedure, we require standard verification documents. We kindly ask you to provide us with the following documents:
We kindly ask you to provide us with your personal documents.
- Personal identification:
- Passport OR
- Driver's license (front and back) OR
- National identification card (front and back)
- Address verification (issued within the last 3 months):
- Utility bill (such as a water or electricity bill) OR
- A bank statement that has your address on it OR
- Latest Tax bill
- Proof of payment (depending on the method you use): Credit card:
- copy front and back
- first 6 and last 4 digits visible
- CVC code covered
signature visible
Bank transfer (screenshot/copy of bank statement):
- account holder's name
- bank account number
- transaction you've made to us
E-wallet (Skrill, Neteller, etc.):
- screenshot of e-wallet account profile page
account details clearly visible
Send all documents in an email to support@playfrank.com:
- total e-mail size should not exceed 3mb.
- all required information must be clearly visible (all 4 corners visible)
MGA/ Curacao license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Prevention of Money Laundering Act and the Prevention of Money Laundering and Funding of Terrorism Regulations . The processing of player data is in line with the EU General Data Protection Regulation 2016/679.
UK license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Proceeds of Crime Act (POCA) and Terrorism Act and/or The Money Laundering, Terrorist Financing and Transfer of Funds Regulations. The processing of player data is in line with the EU General Data Protection Regulation 2016/679.
You can check your progress on the 'Bonus' page.
This is made very easy with PlayFrank.com as we list all bonuses available to you when you make a deposit on the 'Deposit' page. If you have a choice between several bonuses, simply select the one you prefer from the list! You can also check our 'Rewards' page and 'Promotions' page for available bonuses.
And don't forget about the Tracks, where Weekly Deposit Bonuses and Bonus Spins will become available.
Simply click the 'Join Now' button, available in the header of any playfrank.com page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any page using your username and password.
We understand that you want your winnings fast! We'll get your withdrawal processed after 24 hours, subject to providing any information we require in accordance with our terms and conditions.
Depending on your withdrawal method it can take up to 3/5 working days before the withdrawal will be in your bank account.
It's also possible to check the 'Transaction History' for the status of your withdrawal:
- Approved
- Pending for approval
- Rolled back
- Processed
