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Tracks, Levels, Rewards

Why did we think this was a good idea?

We always thought that diversity is key to an amazing environment: it provides ideas and opportunities like anything else. And among all the things, people are the most diver: some are tall, some are short, some are left handed, some are right handed, some like a set of well done steak for dinner, some enjoy a light salad...some like to gamble for short amounts of time, while others prefer a more extensive session on a sunday afternoon. Some enjoy the playtime of free spins while others are attracted to the options presented by a solid deposit bonus.

Choice is a wonderful thing that comes from this diversity and we wanted the ability to let you, the player, choose how you spend your time even more than we did in the past. You made a (great!) choice by coming to play with us at Playfrank, you make a choice every day which games to play and how much you spend in each game; and now, you can have a choice in what rewards you receive. This is only the first step, but an important one nonetheless. We have many more plans in the works to bring even more choice and fun to Playfrank, but for now, let’s see what we have!

Show me the ...choices!

Rewards? Bonuses, Free Spins, Cash!

Rewards! Everybody likes getting a good reward and we’re not excluded. However don’t you hate it when your favorite clothes shop sends you a socks promotion when you only bought shirts from them? No store, I don’t care about your blue striped pink socks! No, not even with a 50% discount!

With that out of the way, we can honestly say we know how you feel which is why outside the Base Track, the additional ones will focus on a specific aspect of gameplay and offer you rewards which cater more to your specific expectations.

More than that, we wanted to have a system of predictable rewards. No more “hoping” that there will be a promotion next week when you want to play, no more “we only available to VIP players at the moment”, you know exactly when you’ll get your next reward in advance, just by following the track information. And we made sure to include both one time AND recurrent rewards, because you deserve them.


Choice! We know that every one of you is unique: you like different games, play on different schedules or expect different bonuses. The track system is a first step in helping us help you get the best from your time at Playfrank. The tracks are a collection of levels with corresponding rewards which cater more to a preferred play-style or a certain event.

For example the Spins Track will offer you benefits related to free spins: more free-spins and on more diverse games while a Bonus Track will work by making available a collection of deposit bonuses and enhancing the ones you currently have. Event related tracks will be time limited tracks which will provide benefits exclusive to a certain period.

Everyone will start gaining experience levels in the Base Track, however shortly after gaining a few levels, more option will be open to you in order to customize your experience.

Level up for extra Rewards

Progress! This one is going to be easy: the more you play the more experience accumulates in your account. You’re getting better! After acquiring certain amounts of these experience points the system will also recognize your increased commitment and that is when you will achieve a new level. And with each level come great rewards: free spins bonuses and extra things that you’ll be able to discover the more you play!

Gaming should be fun and fun should last, so the leveling system is based around how much you wager and not how much you deposit. We’re interested in you having a great experience with us, so if you had a great time you certainly deserve your reward!

We listen to YOU

Is this system perfect? We feel it is certainly a step in the right direction as a way to provide you, as a player, with a better experience. On the other hand we know there is always room for improvement, which is why we ask you to help us make it more to your liking! Please send us any comments and suggestions at, we’re always looking forward to listening what you think.

Daily Challenges

Finally, make sure you check our article on our other important feature on this update: DAILY CHALLENGES!



PlayFrank Customer Support
Are you looking for:
  1. Yes we do, and it is for security reasons only as you can read below. As part of our Security and KYC (Know Your Customer) Procedure, we require standard verification documents. We kindly ask you to provide us with the following documents:

    We kindly ask you to provide us with your personal documents.

    1. Personal identification:
    • Passport OR
    • Driver's license (front and back) OR
    • National identification card (front and back)
    1. Address verification (issued within the last 3 months):
    • Utility bill (such as a water or electricity bill) OR
    • A bank statement that has your address on it OR
    • Latest Tax bill
    1. Proof of payment (depending on the method you use): Credit card:
    • copy front and back
    • first 6 and last 4 digits visible
    • CVC code covered
    • signature visible

    Bank transfer (screenshot/copy of bank statement):

    • account holder's name
    • bank account number
    • transaction you've made to us

    E-wallet (Skrill, Neteller, etc.):

    • screenshot of e-wallet account profile page
    • account details clearly visible

    Send all documents in an email to

    • total e-mail size should not exceed 3mb.
    • all required information must be clearly visible (all 4 corners visible)

    MGA/ Curacao license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Prevention of Money Laundering Act and the Prevention of Money Laundering and Funding of Terrorism Regulations . The processing of player data is in line with the EU General Data Protection Regulation 2016/679.

    UK license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Proceeds of Crime Act (POCA) and Terrorism Act and/or The Money Laundering, Terrorist Financing and Transfer of Funds Regulations. The processing of player data is in line with the EU General Data Protection Regulation 2016/679.

  2. You can check your progress on the 'Bonus' page.

  3. This is made very easy with as we list all bonuses available to you when you make a deposit on the 'Deposit' page. If you have a choice between several bonuses, simply select the one you prefer from the list! You can also check our 'Rewards' page and 'Promotions' page for available bonuses.

    And don't forget about the Tracks, where Weekly Deposit Bonuses and Bonus Spins will become available.

  4. Simply click the 'Join Now' button, available in the header of any page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any page using your username and password.

  5. We understand that you want your winnings fast! We'll get your withdrawal processed after 24 hours, subject to providing any information we require in accordance with our terms and conditions.

    Depending on your withdrawal method it can take up to 3/5 working days before the withdrawal will be in your bank account.

    It's also possible to check the 'Transaction History' for the status of your withdrawal:

    • Approved
    • Pending for approval
    • Rolled back
    • Processed
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